Legibility and Illegibility for Operators is a 10-part series. Use this page as the table of contents and read the posts in order.

Read the series in order

  1. The Operator’s Legibility Problem
  2. Legibility Is Translation, Not Exposure
  3. When to Make Work More Legible
  4. When Illegibility Is a Feature
  5. The Dashboard That Flattened the Work
  6. Tacit Knowledge Does Not Survive Full Documentation
  7. Trust Is an Illegible Operating System
  8. Experimentation Needs a Fog Bank
  9. The Dark Side of Illegibility
  10. The Legibility Audit for Operators

Start with The Operator’s Legibility Problem. If you want the practical diagnostic, jump to The Legibility Audit for Operators.