4 min read

The Implementation Economy Series #9: The Post-Go-Live Adoption Loop

Go-live exposes whether users adopt the new workflow or retreat to old habits. A post-launch loop must carry implementation context forward, inspect behavior, resolve cross-functional blockers, prove value, and determine the next correction or expansion.
4 min read

The Implementation Economy Series #8: Turning Services Into Product Without Lying to Yourself

Services become product when recurring work follows recognizable patterns and requires diminishing expert judgment. Distinguishing scalable friction from customer-specific work keeps disguised customization off the roadmap and directs automation, tools, templates, or expertise to the right tasks.
4 min read

The Implementation Economy Series #7: Implementation Economics: Margin, Repeatability, and Scope Control

Implementation economics reveal the true cost of reaching customer value, the repeatability of delivery work, and the discipline of scope control. Measuring by segment and burden exposes hidden labor, protects trust, and distinguishes scalable software from custom delivery.
4 min read

The Implementation Economy Series #6: Domain Expertise Becomes Distribution

Domain expertise lowers the perceived and actual cost of adopting complex products. By understanding workflows, constraints, vocabulary, failure modes, and data problems, fluent teams earn trust, compress discovery, and help customers move through implementation with less friction.
4 min read

The Implementation Economy Series #5: FDE, Consulting, CS, and Product: Who Owns What?

Value realization fails when many functions participate but no one owns the outcome. Mapping each task to the team best suited for it clarifies boundaries, prevents gaps and overlap, and ensures recurring implementation burdens inform product repeatability.
4 min read

The Implementation Economy Series #4: Workflow Redesign Is the Hidden Work

Software enters an operating system of habits, handoffs, approvals, exceptions, and informal power. Implementation succeeds only when customers decide what changes, who owns decisions, and which old processes retire; otherwise parallel workflows preserve the status quo.
4 min read

The Implementation Economy Series #3: Implementation Is Product Discovery in Disguise

Implementation exposes the product to real data, legacy systems, conflicting workflows, and users with budget at stake. Treating that field evidence as product discovery helps teams identify recurring friction, improve defaults, and avoid repeating costly mistakes.
5 min read

The Implementation Economy Series #2: The Purchase Is Not the Adoption

A signed contract signals willingness to try, not adoption. Closing the implementation gap requires accessible data, accountable ownership, measurable success, changed manager behavior, and a first workflow reliable enough to replace the habits and informal processes users already trust.

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