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Company Debt Beyond Tech Debt Series #6: Customer Debt

Customer debt accumulates when a company wins, serves, or retains customers in ways that create future drag. Bad fit deals, custom commitments, unresolved...
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Company Debt Beyond Tech Debt Series #5: Narrative Debt

Narrative debt accumulates when the story a company tells about itself no longer matches operating reality. The company keeps using an old strategy, old...
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Company Debt Beyond Tech Debt Series #4: Coordination Debt

Coordination debt accumulates when work depends on relationships, heroics, informal memory, and repeated translation instead of clear interfaces. It is the...
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Company Debt Beyond Tech Debt Series #3: Trust Debt

Trust debt accumulates when leadership spends credibility faster than it repairs it. Every missed commitment, unexplained reversal, softened truth...
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Company Debt Beyond Tech Debt Series #2: Decision Debt

Decision debt accumulates when a company avoids making a choice, makes a choice without recording its tradeoff, or lets a choice decay after conditions...
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Company Debt Beyond Tech Debt Series #1: Most Company Debt Is Not Technical

Technical debt became a useful phrase because it gave engineering leaders a way to talk about invisible future cost. The same idea belongs in the rest of...
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Lessons from Brendan McCord

Brendan McCord is a former Navy submarine officer who authored the Department of Defense's first artificial intelligence strategy and founded the Joint...
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Lessons from Jerry Liu

Lessons from Jerry Liu Jerry Liu is the co founder and CEO of LlamaIndex, an open source framework connecting language models to custom data. What started...
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