Company Debt Beyond Tech Debt Series #6: Customer Debt

Customer debt accumulates when a company wins, serves, or retains customers in ways that create future drag. Bad fit deals, custom commitments, unresolved...

Company Debt Beyond Tech Debt Series #5: Narrative Debt

Narrative debt accumulates when the story a company tells about itself no longer matches operating reality. The company keeps using an old strategy, old...

Company Debt Beyond Tech Debt Series #4: Coordination Debt

Coordination debt accumulates when work depends on relationships, heroics, informal memory, and repeated translation instead of clear interfaces. It is the...

Company Debt Beyond Tech Debt Series #3: Trust Debt

Trust debt accumulates when leadership spends credibility faster than it repairs it. Every missed commitment, unexplained reversal, softened truth...

Company Debt Beyond Tech Debt Series #2: Decision Debt

Decision debt accumulates when a company avoids making a choice, makes a choice without recording its tradeoff, or lets a choice decay after conditions...

Company Debt Beyond Tech Debt Series #1: Most Company Debt Is Not Technical

Technical debt became a useful phrase because it gave engineering leaders a way to talk about invisible future cost. The same idea belongs in the rest of...

Lessons from Brendan McCord

Brendan McCord is a former Navy submarine officer who authored the Department of Defense's first artificial intelligence strategy and founded the Joint...

Lessons from Jerry Liu

Lessons from Jerry Liu Jerry Liu is the co founder and CEO of LlamaIndex, an open source framework connecting language models to custom data. What started...
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