Author
Antoine Buteau

Antoine Buteau

2 min read Free

BizOps Series #5: BizOps Before RevOps, or Beside It?

RevOps is everywhere now. Job postings multiply. Conferences sprout around it. And if you've been paying attention to BizOps, the overlap is immediately obvious — both are cross-functional coordination roles, both emerged to fill gaps between silos, both are concerned with making the business operate more effectively. So
2 min read Free

BizOps Series #4: The Hidden Job of BizOps: Reducing Coordination Failure

Here's the thing about BizOps that rarely gets said plainly: its most important work is invisible. Nobody tweets about the roadmap misalignment caught before it became a customer promise. Nobody writes a case study on the lead handoff that almost failed but was fixed in a Tuesday check-
2 min read Free

BizOps Series #3: BizOps Is a Bridge, Not a Department

One of the most useful reframes for understanding BizOps comes from looking at its historical roots. BizOps wasn't born from a grand organizational theory — it emerged from frustration. The story, as traced by Tonkean's history of BizOps, starts with IT's original model: domain-specific
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BizOps Series #2: When a Company Actually Needs BizOps

There's no precise formula for when to hire your first BizOps person. But across the evidence, five signals reliably indicate it's time. 1. A backlog of needed systems and processes has emerged Early-stage companies run on improvisation. That's fine — even necessary — when you&
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BizOps Series #1: What BizOps Is Really For

BizOps is easy to describe vaguely and hard to define usefully. The role shows up in job postings, founder conversations, and the careers of operators who seem to be everywhere at once because it answers a real scaling problem: the company has more cross-functional work than its existing functions
4 min read Free

Mastery Is an Operating System Series #10: Craftsmanship in the Age of AI

AI makes output cheap. That sentence is already reshaping work. Code, copy, designs, research summaries, sales emails, support drafts, meeting notes, strategy outlines, dashboards, prototypes, and operating plans can be produced faster than ever. The cost of the first version is collapsing. Many people interpret this as the end of
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Mastery Is an Operating System Series #9: Teaching Standards to Others

Mastery that cannot be taught becomes a bottleneck. This is the founder taste problem, the senior engineer problem, the editor problem, the design leader problem, the experienced operator problem. One person can see what is wrong faster than everyone else, but their judgment lives in their head. Work moves forward,
4 min read Free

Mastery Is an Operating System Series #8: Repair: The Craft of Fixing What Went Wrong

Repair is part of craft. That sounds obvious until something goes wrong. Then many teams treat repair as an interruption, a public relations problem, or an embarrassing detour from “real work.” They want to move on quickly. They want to explain the issue away. They want to ship the fix
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