Author
Antoine Buteau

Antoine Buteau

4 min read Free

The Right Depth for the Problem Series #3: Reversibility and Blast Radius

Two questions determine a surprising amount of operating judgment. Can we undo it? Who gets hurt if we are wrong? That is reversibility and blast radius. If operators asked only these two questions before jumping into problem-solving mode, many companies would move faster on small decisions and slower on
4 min read Free

The Right Depth for the Problem Series #2: Classify the Problem Before You Solve It

The fastest way to solve the wrong problem is to skip classification. A signal appears: a customer is angry, a dashboard moves, a project slips, a leader complains, a bug escapes, a team feels blocked. The organization immediately starts solving. Someone opens a ticket. Someone writes a plan. Someone escalates.
4 min read Free

The Right Depth for the Problem Series #1: The Right Depth for the Problem

Most operators have a default problem-solving speed. Some move immediately. They see friction, make the call, patch the issue, unblock the team, and keep momentum. This is valuable. It also creates rework when the problem was not actually understood. Others slow everything down. They gather context, ask for history,
3 min read Free

BizOps Series #10: The Modern Ops Stack: BizOps, RevOps, ProductOps, Chief of Staff

If you've been paying attention to ops job postings over the last five years, you've noticed something multiplying. BizOps. RevOps. ProductOps. SalesOps. MarketingOps. And increasingly, Chief of Staff. Each one is a real function. Each one is trying to solve a coordination problem. And if you&
3 min read Free

BizOps Series #9: From Utility Player to Operating Architecture

The BizOps career arc, tracked across dozens of examples, follows a recognizable pattern. It starts with the utility player phase — the early BizOps hire who does a little of everything, fills gaps wherever they appear, and builds whatever the company needs in the moment. Over time, as the company scales
3 min read Free

BizOps Series #8: Why Operators Become Decision-Support Systems

There's a pattern that plays out consistently in scaling companies. Someone is hired to do a specific job — build a process, manage a project, coordinate across teams. A year later, they're in every important meeting, they know more about the business than almost anyone, and executives
3 min read Free

BizOps Series #7: What Strategy & Ops Is Really For

Every company has a strategy. Most companies' strategies never get executed properly. The gap between strategy and execution is one of the most consistent failure modes in business — and Strategy & Ops is one of the functions that exists specifically to close it. But most descriptions of what StratOps
2 min read Free

BizOps Series #6: BizOps vs. Chief of Staff: Same Instincts, Different Jobs

There's a job ad that shows up regularly at high-growth startups: Chief of Staff. Read it alongside a BizOps job ad and the overlap is striking. Both roles want people who are "comfortable with ambiguity." Both want cross-functional thinkers. Both expect you to be
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