Draft page for review before public site publication.

This is one pack in the Operator Agent Skills catalog: portable context packs and agent skills for Codex, Claude Code / cowork, OpenClaw, Hermes, and similar operator-agent runtimes.

Source series

Discovery and Customer Research Without Theater

Who it is for

Operators, founders, executives, managers, chiefs of staff, BizOps leads, product leaders, revenue leaders, and AI agents helping them make decisions from live operating context.

When to use it

Use this pack to convert discovery and customer research without theater material into operator-grade decisions and reusable artifacts. The four skills are deliberately sequenced so diagnosis, mapping, planning, and review do not collapse into one vague prompt.

Included skills

  • Research Question Framing — Use this workflow when you are working on Discovery and Customer Research Without Theater and need to handle the system step without overlapping the other skills in the pack. Its distinct job inside the Discovery Research Pack is to produce the research question framing; use the neighboring skills for Customer Signal Synthesis, Discovery Theater Audit, Research to Decision Brief.
  • Customer Signal Synthesis — Use this workflow when you are working on Discovery and Customer Research Without Theater and need to handle the system step without overlapping the other skills in the pack. Its distinct job inside the Discovery Research Pack is to produce the signal synthesis; use the neighboring skills for Research Question Framing, Discovery Theater Audit, Research to Decision Brief.
  • Discovery Theater Audit — Use this workflow when you are working on Discovery and Customer Research Without Theater and need to find gaps between stated process and observed behavior. Its distinct job inside the Discovery Research Pack is to produce the theater audit; use the neighboring skills for Research Question Framing, Customer Signal Synthesis, Research to Decision Brief.
  • Research to Decision Brief — Use this workflow when you are working on Discovery and Customer Research Without Theater and need to produce a reusable decision brief or operating spec. Its distinct job inside the Discovery Research Pack is to produce the decision brief; use the neighboring skills for Research Question Framing, Customer Signal Synthesis, Discovery Theater Audit.

How to load in Codex / Claude Code / OpenClaw / Hermes

  1. Start from START_HERE.md, manifest.json, or the main catalog.
  2. Select this pack, then select one skill for the immediate job.
  3. Load only the pack README.md, the selected skill file, and the matching example if a concrete prompt pattern helps.
  4. Preserve the selected skill's output schema, assumptions, failure modes, and human review gates.
  5. Do not treat a skill as permission for autonomous external action; keep external, personnel, financial, legal, security, and high-impact decisions behind explicit human review.

packs/68-discovery-customer-research