Discovery and Customer Research Without Theater
Source-grounded pack with Customer Signal Synthesis, Discovery Theater Audit, and Research Question Framing, plus 1 more.
Use this pack when
Choose this pack when the work touches Discovery and Customer Research Without Theater and you need a bounded workflow with explicit inputs, a defined output, and human review gates.
Included workflows
Choose the job in front of you.
4 source-grounded skills. Load one workflow at a time.
Customer Signal Synthesis
Use this workflow when interviews, observation, usage, support, sales, churn, or market evidence must be synthesized without confirmation bias into bounded segments, jobs, use cases, customer language, contradictions, confidence, and decision-relevant findings.
Output Return a customer signal synthesis with evidenceledger, languagebank, segmentjobusecasemap, patternsandcontradictions, boundedfindings, and evidencegaps.
Discovery Theater Audit
Use this workflow when a team conducts interviews, workshops, synthesis, reports, or recurring discovery but decisions, priorities, product bets, ownership, or follow-through do not visibly change and the operating system needs an evidence-to-action audit.
Output Return a discovery theater audit with decisiontrace, evidenceintegrity, artifactandcadencefindings, theatersignals, outcomescorecard, and repairplan.
Research Question Framing
Use this workflow when a product, customer, pricing, positioning, or workflow decision needs answerable research questions, explicit assumptions, bounded participants and methods, evidence standards, and a stopping rule before interviews or data collection begin.
Output Return a research question plan with decisionframe, assumptionregister, researchquestions, methodandsample, evidencestandard, and stoppingandreviewrule.
Research to Decision Brief
Use this workflow when bounded customer research findings must change a product or go-to-market choice through explicit options, evidence limits, tradeoffs, a product bet or experiment, owner, acceptance criteria, and a review trigger.
Output Return a research-to-decision brief with decision, findingimplications, optionsandtradeoffs, recommendation, boundedbet, and decisionrecord.
Human review
Keep consequential decisions explicit.
These workflows structure analysis and artifacts; they do not authorize autonomous external, personnel, financial, legal, security, or other high-impact action.
Source and files
Grounded in the complete Discovery and Customer Research Without Theater series.
10 source essays · 4 usable skills · reviewed Jul 2026