Discovery and Customer Research Without Theater
Source-grounded pack with Customer Signal Synthesis, Discovery Theater Audit, and Research Question Framing, plus 1 more.
Get this packGrounded in the complete Discovery and Customer Research Without Theater series.
Open the pack, choose a workflow, and follow its setup and input instructions. You can also open each workflow below.
10 source essays · 4 usable skills · reviewed Jul 2026
Use this pack when
Choose this pack when the work touches Discovery and Customer Research Without Theater and you need a bounded workflow with explicit inputs, a defined output, and human review gates.
Choose the job in front of you.
4 source-grounded skills. Load one workflow at a time.
Customer Signal Synthesis
Use this workflow when interviews, observation, usage, support, sales, churn, or market evidence must be synthesized without confirmation bias into bounded segments, jobs, use cases, customer language, contradictions, confidence, and decision-relevant findings.
Output specification
Return a customer signal synthesis with evidence_ledger, language_bank, segment_job_use_case_map, patterns_and_contradictions, bounded_findings, and evidence_gaps.
Discovery Theater Audit
Use this workflow when a team conducts interviews, workshops, synthesis, reports, or recurring discovery but decisions, priorities, product bets, ownership, or follow-through do not visibly change and the operating system needs an evidence-to-action audit.
Output specification
Return a discovery theater audit with decision_trace, evidence_integrity, artifact_and_cadence_findings, theater_signals, outcome_scorecard, and repair_plan.
Research Question Framing
Use this workflow when a product, customer, pricing, positioning, or workflow decision needs answerable research questions, explicit assumptions, bounded participants and methods, evidence standards, and a stopping rule before interviews or data collection begin.
Output specification
Return a research question plan with decision_frame, assumption_register, research_questions, method_and_sample, evidence_standard, and stopping_and_review_rule.
Research to Decision Brief
Use this workflow when bounded customer research findings must change a product or go-to-market choice through explicit options, evidence limits, tradeoffs, a product bet or experiment, owner, acceptance criteria, and a review trigger.
Output specification
Return a research-to-decision brief with decision, finding_implications, options_and_tradeoffs, recommendation, bounded_bet, and decision_record.
Keep consequential decisions explicit.
These workflows structure analysis and artifacts; they do not authorize autonomous external, personnel, financial, legal, security, or other high-impact action.