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The Operator's Long Game Series #6: The Long-Game Operating System

Operators like plans because plans reduce anxiety. They create sequence, ownership, and the feeling that ambiguity has been contained. But in uncertain...
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The Operator's Long Game Series #5: Trust Is the Right to Keep Playing

Trust is often described as a cultural virtue. Operators should treat it as an operating asset. Trust is the right to keep playing. It is what lets a...
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The Operator's Long Game Series #4: Capacity Is the Infinite Game Asset

Long game language gets vague quickly. People talk about purpose, resilience, culture, and patience. Those things can matter, but operators need a more...
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The Operator's Long Game Series #3: Short-Term Wins That Quietly Shrink the Future

Some short term wins are fake. Those are easy to criticize. The harder cases are real wins that still shrink the future. A company closes the enterprise...
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The Operator's Long Game Series #2: Scoreboards Are Useful Until They Become the Game

Scoreboards are useful because they force attention. Revenue, retention, activation, gross margin, cycle time, support load, pipeline coverage, hiring...
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The Operator's Long Game Series #1: The Operator's Long Game

Operators do not get the clean choice between finite and infinite games. They have a board meeting next month, a customer escalation this afternoon, a...
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Company Debt Beyond Tech Debt — Series Index

Company Debt Beyond Tech Debt is a 10 part series. Use this index as the table of contents and read the posts in order. Read the series in order Most...
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