Antoine Buteau (Page 270)

May 10, 2026 2 min read Free

Workflow Ontology Series #6: Blockers, Dependencies, and Exceptions

Teams often label any stalled task as blocked instead of distinguishing between true dependencies and exceptions.

May 10, 2026 2 min read Free

Workflow Ontology Series #5: Queues Are Where Work Hides

Queues are dangerous because their organized appearance makes it easy for work to hide.

May 10, 2026 2 min read Free

Workflow Ontology Series #7: Approvals and Decision Gates

Approvals are supposed to protect the system but frequently end up protecting nobody while slowing everything down.

May 10, 2026 2 min read Free

Workflow Ontology Series #8: Handoffs Are Where Work Disappears

Most work does not vanish while it is being done, but rather slips through the cracks when handed off between people.

May 10, 2026 2 min read Free

Workflow Ontology Series #9: AI Workflow Readiness

Deploying AI agents will quickly reveal the weaknesses in your current workflows.

May 10, 2026 2 min read Free

Workflow Ontology Series #10: The Workflow Ontology Audit

A workflow ontology audit determines if your system actually knows what is happening to work.

May 10, 2026 3 min read Free

Work Design for the AI Era Series #1: AI Adoption Is a Work Design Problem

Asking which tasks to automate is a decent starting point for AI adoption, but it is ultimately too narrow to address work design.

May 10, 2026 3 min read Free

Work Design for the AI Era Series #2: AI Grafting: The Trap of Automating the Existing Process

Attaching AI to an existing process and calling it transformation is a common mistake known as AI grafting.

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