3 min read Free

Work Design for the AI Era Series #4: The Four Work Modes: Assist, Review, Exception, Automate

Instead of a single AI strategy, workflows require specific decisions about when to assist, review, manage exceptions, or fully automate.
3 min read Free

Work Design for the AI Era Series #3: The Unit of Work Has Changed

We used to define the basic unit of work simply as one person performing a specific task.
2 min read Free

Work Design for the AI Era Series #5: Hidden Work Is Still Work

AI adoption stories usually count the visible labor saved but rarely account for the hidden work created.
3 min read Free

Work Design for the AI Era Series #6: Review Capacity Becomes the Bottleneck

AI makes production cheaper but does not reduce overall workflow costs because review capacity becomes the bottleneck.
3 min read Free

Work Design for the AI Era Series #8: Accountability Cannot Be Automated Away

While AI can produce work, it cannot carry accountability for the results.
3 min read Free

Work Design for the AI Era Series #7: Redesign the Role, Not Just the Task

When AI changes a specific task, you often need to redesign the entire role built around it.
3 min read Free

Work Design for the AI Era Series #9: Managers Become Work System Designers

Managers can no longer rely on tracking status and must learn to design work systems.
3 min read Free

Work Design for the AI Era Series #10: The AI Work Design Audit

An AI work design audit reveals whether artificial intelligence actually improved how work happens or just got grafted onto your old systems.

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