3 min read Free

Internal Communication Series #6: Async Communication Without Chaos

Asynchronous work succeeds only when ownership, response expectations, escalation paths, artifact states, and closure are explicit. Without those operating rules, written discussion multiplies open loops, fragments decisions, and turns flexibility into persistent uncertainty.
3 min read Free

Internal Communication Series #5: The Manager Cascade Is Infrastructure, Not a Forwarded Memo

Managers translate company decisions into local meaning, answer consequential follow-up questions, and return frontline signal upward. Equipping them with rationale, boundaries, implications, and escalation paths prevents improvisation from producing conflicting versions of the same decision.
3 min read Free

Internal Communication Series #4: Decision Communication and Decision Logs

A spoken decision decays when its rationale, owner, tradeoffs, implications, and revisit conditions are not preserved. Practical decision records create organizational memory, prevent accidental relitigation, and translate meeting conclusions into consistent action across teams.
3 min read Free

Internal Communication Series #3: Communication Altitude: Right Context, Right Fidelity

Different audiences need consistent logic at different levels of detail. Deliberately matching context to boards, leaders, managers, teams, and frontline roles avoids empty slogans, overwhelming detail, and messages that create anxiety without enabling action.
4 min read Free

Internal Communication Series #2: More Communication Is Usually the Wrong Goal

Confusion rarely disappears through greater message volume alone. Strong internal communication increases signal density by fixing ownership, records, translation, and information architecture, ensuring each update changes judgment or action instead of adding traffic to a broken system.
4 min read Free

Internal Communication Series #1: Internal Communication Is the Company Operating System

Internal communication is the infrastructure that moves context, decisions, risks, priorities, learning, and feedback through a company. Its quality is measured not by polished announcements, but by whether the right signal enables timely action and returns reality to leadership.
3 min read Free

Managing Up Series #10: Making Your Work Legible to Leadership

Strong work remains undervalued when leadership cannot connect it to outcomes, priorities, and measurable impact. Translating invisible effort into consistent, decision-useful updates is not self-promotion; it is how organizations recognize, prioritize, and resource what matters.
3 min read Free

Managing Up Series #9: How ICs Should Communicate With Executives

Effective executive communication translates technical work into business consequences, tradeoffs, and a clear recommendation. Calibrated confidence matters because leaders are assessing not only the proposal, but whether the operator understands risk, uncertainty, and the decision at hand.

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