Author
Antoine Buteau

Antoine Buteau

2 min read Free

Workflow Ontology Series #2: The Basic Objects of Work

Before attempting to improve a workflow, you must first name the basic objects that exist within it.
2 min read Free

Workflow Ontology Series #1: Work Needs an Ontology Too

Every company has a model of work, but that structure is usually accidental.
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Workflow Ontology Series #3: Status Is Not State

Status is simply what your tools report, while state reflects the actual reality of your work.
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Workflow Ontology Series #4: Ownership Is Not Assignment

An assignment is just a database field, but true ownership means taking active responsibility for the outcome.
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Workflow Ontology Series #6: Blockers, Dependencies, and Exceptions

Teams often label any stalled task as blocked instead of distinguishing between true dependencies and exceptions.
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Workflow Ontology Series #5: Queues Are Where Work Hides

Queues are dangerous because their organized appearance makes it easy for work to hide.
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Workflow Ontology Series #7: Approvals and Decision Gates

Approvals are supposed to protect the system but frequently end up protecting nobody while slowing everything down.
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Workflow Ontology Series #8: Handoffs Are Where Work Disappears

Most work does not vanish while it is being done, but rather slips through the cracks when handed off between people.
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