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internal-communication

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #10: Build the Internal Communication System Map

If internal communication feels noisy, slow, political, or inconsistent, do not start by rewriting the all-hands deck. Map the system. Most companies try to fix internal communication one artifact at a time: a better CEO update, a clearer Slack norm, a new newsletter, a manager FAQ, a doc cleanup, a

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #9: Bad News, Rumors, Confidentiality, and Trust

Internal communication systems are most visible under stress. A major customer is angry. A security incident is unfolding. Revenue is off plan. A layoff is coming. A leader exits. A product launch slips. A compliance issue appears. A rumor starts. People sense that something is wrong before leadership is ready

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #8: Source of Truth, Search, and the End of Slack Archaeology

Every growing company eventually develops archaeologists. These are the people who know which Slack thread contains the real answer, which doc is current, which dashboard is trusted, which decision was reversed, and which executive comment changed the plan. They are valuable because the system is broken. Slack archaeology, doc spelunking,

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #7: Channel Strategy: What Belongs in Slack, Docs, Email, Meetings, Dashboards, All-Hands, and 1:1s

Most internal communication problems get worse when channels have no jobs. Slack carries decisions, jokes, escalations, status, executive context, customer issues, policy debates, praise, incident updates, and social noise. Docs carry strategy, half-finished thinking, outdated process, meeting notes, and decisions nobody announced. Meetings carry status that should have been written.

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #6: Async Communication Without Chaos

Async communication is often sold as the cure for meeting overload. Write more. Meet less. Record context. Let people respond on their own time. Protect deep work. Include remote employees. Reduce interruption. All true. Also incomplete. Async communication without operating rules becomes chaos with better documentation. People write long updates

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #5: The Manager Cascade Is Infrastructure, Not a Forwarded Memo

The manager cascade is one of the most abused ideas in internal communication. Leadership makes a decision. Someone writes an announcement. Managers receive it shortly before employees do, sometimes with a note that says, “Please cascade to your teams.” The company assumes the job is done. It is not done.

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #4: Decision Communication and Decision Logs

Many companies make decisions twice. First, they make the decision in a meeting. Then they spend weeks remaking it through clarification, interpretation, Slack threads, side conversations, exceptions, and selective memory. This happens because the decision was spoken but not operationalized. A decision is not fully communicated when people hear the

internal-communication May 09, 2026 3 min read Free

Internal Communication Series #3: Communication Altitude: Right Context, Right Fidelity

One of the fastest ways to create internal noise is to send the same context to everyone. It feels efficient. It feels transparent. It reduces the work of translation. One message, one version, one source. But companies do not operate at one altitude. The board needs a view of strategy,

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