Tag

implementation-economy

implementation-economy 1 min read Free

The Implementation Economy — Series Index

Index for the The Implementation Economy series.
implementation-economy 4 min read Free

The Implementation Economy Series #10: The Implementation Operating System

Implementation cannot depend on heroic coordinators forever. Heroics are useful in emergencies. They are terrible as an operating model. If every customer requires a different improvised plan, every launch depends on a few senior people, and every scope issue becomes an executive negotiation, the company does not have an implementation
implementation-economy 4 min read Free

The Implementation Economy Series #9: The Post-Go-Live Adoption Loop

Go-live is a door, not a destination. The product is configured. Users are trained. The first workflow is available. The launch is real. But the customer has not necessarily realized value yet. The dangerous moment comes right after go-live, when the implementation team starts to disengage, customer success begins to
implementation-economy 4 min read Free

The Implementation Economy Series #8: Turning Services Into Product Without Lying to Yourself

Every implementation-heavy software company eventually says the same sentence: "We will turn the services work into product." Sometimes that is true. Sometimes it is a bedtime story for investors, founders, and tired delivery teams. Services can absolutely become product. Repeated implementation work is one of the best sources
implementation-economy 4 min read Free

The Implementation Economy Series #7: Implementation Economics: Margin, Repeatability, and Scope Control

Implementation has economics whether the company measures them or not. Some teams treat delivery work as a temporary inconvenience on the way to software scale. Some hide it inside customer success. Some give it away to close deals. Some celebrate services revenue without asking whether the work is repeatable. Some
implementation-economy 4 min read Free

The Implementation Economy Series #6: Domain Expertise Becomes Distribution

In complex markets, domain expertise is a product advantage and a distribution advantage. That sounds odd if you think distribution only means channels, brand, sales coverage, or partner reach. Those matter. But in implementation-heavy markets, customers also ask a more basic question: "Do these people understand our world well
implementation-economy 4 min read Free

The Implementation Economy Series #5: FDE, Consulting, CS, and Product: Who Owns What?

Implementation fails when everyone is involved and no one owns value realization. Complex products attract boundary confusion. Product wants learning. Sales wants the promise delivered. Forward-deployed engineers solve hard customer problems. Consultants redesign processes. Professional services manages scope. Customer success protects the relationship. Support handles issues. Partners want a role.
implementation-economy 4 min read Free

The Implementation Economy Series #4: Workflow Redesign Is the Hidden Work

Most implementation plans understate the same thing: the customer's workflow has to change. The plan names the integration, migration, configuration, training, and launch. Those are real tasks. But they do not capture the deeper work. The product has to land inside a living system of handoffs, habits, approvals,
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