Discovery and Customer Research Without Theater Series #3: Listening for Evidence, Not Validation

Listening for Evidence, Not Validation starts with a simple test: does this make the work more decidable, or does it only make the work easier to describe? Listening for Evidence, Not Validation: in discovery and customer research, teams often mistake fluency for progress. Listening for Evidence, Not Validation: they can

Discovery and Customer Research Without Theater Series #2: Research Questions Before Interviews

Research Questions Before Interviews starts with a simple test: does this make the work more decidable, or does it only make the work easier to describe? Research Questions Before Interviews: in discovery and customer research, teams often mistake fluency for progress. Research Questions Before Interviews: they can explain the issue,

Discovery and Customer Research Without Theater Series #1: Discovery Should Change Decisions

Discovery Should Change Decisions starts with a simple test: does this make the work more decidable, or does it only make the work easier to describe? Discovery Should Change Decisions: in discovery and customer research, teams often mistake fluency for progress. Discovery Should Change Decisions: they can explain the issue,

Catch-Up GTM for Mid-Market and Traditional-Industry Companies — Series Index

Catch Up GTM for Mid Market and Traditional Industry Companies is a 10 part series. Use this index as the table of contents and read the posts in order...

Catch-Up GTM for Mid-Market and Traditional-Industry Companies Series #10: A Practical 12-Month Catch-Up GTM Roadmap

Most GTM transformation roadmaps fail because they start at the finish line. Everyone wants better data, better automation, better forecasting, better AI...

Catch-Up GTM for Mid-Market and Traditional-Industry Companies Series #9: How to Modernize in a Low-Margin Business

Low margin businesses need modernization just as much as software companies do, but they need a different modernization logic. The margin structure changes...

Catch-Up GTM for Mid-Market and Traditional-Industry Companies Series #8: Getting Sales Reps and Managers to Actually Use the System

Most GTM modernization fails at the frontline long before it fails in architecture. The process may be reasonable. The tooling may be adequate. The...

Catch-Up GTM for Mid-Market and Traditional-Industry Companies Series #7: What Not to Buy Too Early

Underbuilt companies are especially vulnerable to overbuying because the pain is real. Reporting is frustrating. Sales process adoption is uneven. Managers...
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